Welcome to Our Help Site

• Do you have any job openings?
• Do you offer a reseller or discount program for those in the skincare industry?
• How can I contact you?
• How can I sign up for the newsletter?
• Is my product authentic or counterfeit?
• What are your terms of sale?
• What are your terms of use?

See all articles in General →

• Can I move existing orders to my new account?
• How can I delete my account?
• How do I change my account details?
• How do I open a customer account?
• I am not receiving the log in code. What do do?
• Why isn't my order showing up in my account?

• Can I add a product to my order?
• Can I buy your products in a store?
• Can I click&collect my order?
• Can I get my order gift wrapped?
• Discount codes
• Do I have to pay custom charges/taxes?
• Facetheory gift cards

See all articles in Ordering & Delivery →

• What is my skin type?
• Top Facetheory Day Care Moisturisers
• Top Facetheory Face Serums
• Top Facetheory Toners
• How long does it take for skincare to work?
• Are your products cruelty-free?
• Are your products non-comedogenic?

See all articles in Products & Ingredients →

• How do I return my products?
• How long do refunds take?
• What is your 365 satisfaction guarantee?

• Do you use palm oil in any of your products?
• How are you addressing issues of sustainability?
• How can I help to make a difference?
• Where are your products made?