Welcome to Our Help Site

• Do you have any job openings?
• Do you offer a reseller or discount program for those in the skincare industry?
• How can I contact you?
• How can I sign up for the newsletter?
• What are your terms of sale?
• What are your terms of use?
• What is your privacy policy?

• Can I move existing orders to my new account?
• How can I delete my account?
• How do I change my account details?
• How do I open a customer account?
• I am not receiving the log in code. What do do?
• Why isn't my order showing up in my account?

• Can I add a product to my order?
• Can I buy your products in a store?
• Can I click&collect my order?
• Can I get my order gift wrapped?
• Discount codes
• Do I have to pay custom charges/taxes?
• Do you ship worldwide?

See all articles in Ordering & Delivery →

• Are your products cruelty-free?
• Are your products vegan?
• I am pregnant, can I use your products?
• What is my skin type?

• How do I return my products?
• How long do refunds take?
• What is your 365 satisfaction guarantee?

• Do you use palm oil in any of your products?
• How are you addressing issues of sustainability?
• How can I help to make a difference?
• Where are your products made?