If you're not receiving a login code, here are some steps you can take to troubleshoot the issue:
Check Your Contact Information:
Ensure that your email address is correctly entered in your account log in. Double-check for typos or incorrect digits.
Check Spam/Junk Folders:
If you're expecting the code via email, check your spam or junk folders. Sometimes, verification emails end up there.
Signal and Network Issues:
Make sure your phone has a strong signal. Try making a call or sending a text to ensure your phone is connected to the network.
Check if your network provider has any issues.
Blocked Contacts:
Please check if our email address is blocked by your email provider. Sometimes, email providers automatically add certain addresses to a blocked list if they suspect them to be spam.
Wait and Retry:
Sometimes, verification codes can be delayed. Wait a few hours and try requesting the code again.
Contact Support:
If none of the above steps work, contact our customer service team at help@facetheory.com.