Subscription
What are subscriptions?
Subscriptions make it easy to keep your favourite Facetheory products stocked up while saving 15% on every subscription order. Simply choose your preferred products and delivery frequency, and your orders will be automatically placed according to your schedule.
How do I start a subscription?
Choose the Subscribe option on an eligible product page, select how often you’d like your product delivered, and complete your order as usual.
Your first subscription order will be processed straight away, with future orders automatically placed according to your chosen schedule.
How much can I save?
You’ll receive 15% off every subscription order. This discount is applied automatically to eligible subscription products.
How often will my subscription be delivered?
You can choose the delivery frequency that works best for you when setting up your subscription. You can also change your delivery schedule at any time through your subscription portal.
Can I change my subscription?
Yes. You can manage your subscription through your online subscription portal.
You can:
- Change your next delivery date
- Change how often your products are delivered
- Add or remove products
- Swap products
- Update your delivery address
- Update your payment details
Can I skip a delivery?
Yes. You can manage your upcoming deliveries through your subscription portal and adjust your delivery schedule when needed.
Can I change the products in my subscription?
Yes. You can add, remove or swap products through your subscription portal, so you can keep your subscription tailored to your skincare needs.
How can I see my upcoming subscription orders?
Log in to your subscription account and open your subscription portal. You’ll be able to see your upcoming deliveries and manage your subscription. Click here to log into your subscription account.
How do I cancel my subscription?
You can manage and cancel your subscription through your subscription portal. We recommend cancelling before your next order is processed to prevent that order from being placed.
Click here to log onto your subscroption account.
What happens if I need to change my payment or delivery details?
You can update your payment and shipping details directly through your subscription portal.
How will I receive subscription notifications?
Subscription-related emails are sent by our subscription partner, SKIO, rather than directly by Facetheory. These emails may include information about upcoming orders, payments and subscription changes.
Can I use other discount codes with Subscribe & Save?
Subscribe & Save already includes 15% off, so additional promotional codes will not be applicable to subscription orders. Please check the terms of any individual promotion for details.
Are my Facetheory account and Subscription account the same?
No. Your Facetheory account and Subscription account are separate.
Your Facetheory account is used to manage your regular orders, while your Subscription account is used to manage your subscription orders and preferences.
When you set up a subscription, you may receive a separate email from SKIO, our subscription provider, with details on how to access and manage your subscription.
Click here to log into your subscription account.
If you have trouble accessing your Subscription account or managing your subscription, our Customer Service team will be happy to help.
What if I need help with my subscription?
If you need help managing your subscription, our Customer Service team is happy to help. You can contact us through live chat or email help@facetheory.com.