How do I get a Facetheory discount code?
For exclusive discounts and promotions, just sign up for our newsletter on our website, scroll to the bottom, and on the right-hand side, you will find the sign-up box.
How do I use a promotion code?
Click on the bag and go to the checkout page. Listed on the right-hand side are your selected products, and underneath a box with the words "Gift Card or Discount Code", where you can enter your discount code. On clicking the "Apply" button your cart total will be automatically updated. You may not combine more than one code on the checkout page. Once you click "Place order," you can no longer edit or change the code.
My discount has not been deducted
There may be several reasons why your discount may not have been deducted and we advise that you check the conditions of your promotion carefully. Other reasons may include:
- The promotion has expired and is no longer valid
- Orders are limited to a maximum of one discount code per order
- Discount code may not be valid for the products in your bag
- Certain discount codes are only valid for first-time customers
Only one offer or discount code can be used per item, order and customer. Our online offers cannot be used in conjunction under any circumstance. Any buy one product and get the second half price or a free product promotion applies to a minimum order of two products and the discount will be applied to the cheapest product in the cart. Purchasing more than two products will not increase the offer. Products received as free gifts with a purchase are not eligible for our return guarantee and cannot be exchanged. Discount codes cannot be used with subscription services; they only apply to one-time purchases.
You can contact us via live chat or email at help@facetheory.com for additional information.