My account
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Can I move existing orders to my new account?
When you open a new account using the same email address associated with your previous orders, these past orders will appear in your account. We cannot transfer orders made without an email address or those made with a different email address to your new account or existing account. -
We are sorry to see you leave. To delete your account, please email our customer service team at help@facetheory.com and we are happy to process this for you. Please note that it may take up to 72 hours to fully delete your account. Additionally, it can take up to 180 days for all associated data...
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How do I change my account details?
To update your account name and email address, please email us at help@facetheory.com. We will be happy to assist you with these changes. Please note that the new email address cannot be associated with any previous orders. and we cannot modify the billing address for existing orders or transfer ... -
How do I open a customer account?
To access your account details, please click on 'ACCOUNT' located at the top right corner of the website, then select 'My Account'. Enter your email address, and we will send you a login code. Once logged in, you can view previous orders associated with your email, modify your account name, and u... -
I am not receiving the log in code. What do do?
If you're not receiving a login code, here are some steps you can take to troubleshoot the issue: Check Your Contact Information: Ensure that your email address is correctly entered in your account log in. Double-check for typos or incorrect digits. Check Spam/Junk Folders: If you're expecting... -
Why isn't my order showing up in my account?
If you place an order using a different email address or there is a typo in your email address, it will not appear in your account's order history. To avoid this, we recommend logging into your account before placing orders.