Facetheory: Your Satisfaction is Our Priority

At Facetheory, we are committed to providing you with high-quality skincare products that meet your needs and exceed your expectations. We understand that choosing the right skincare product can be a daunting task with so many options available. That's why we are grateful for your interest in our brand and are dedicated to ensuring your satisfaction with every purchase.

Our Promise to You

We stand behind the efficacy of our products and are confident that you will see positive results. However, if for any reason you are not completely satisfied with your Facetheory purchase, we offer a generous 365-day satisfaction guarantee. This means you have a full year to see visible improvements in your skin. If you don't, simply reach out to us for further advice, guidance, or to arrange a free exchange or refund.

Hassle-Free Returns and Exchanges

We want to make the return or exchange process as seamless as possible for you. If you find that a product isn't working for you, our customer service team is ready to assist. You can contact us via email or use the live chat feature on our website to discuss your concerns and initiate a return or exchange.

For detailed information on our shipping and returns policy, please visit our Shipping and Returns page.

Customer Support

Our dedicated customer support team is here to help you with any questions or concerns you may have. Whether you need product recommendations, advice on your skincare routine, or assistance with an order, we're just an email or chat away. Your satisfaction is our top priority, and we strive to provide professional and respectful service at all times.

Stay Connected

We value your feedback and are always eager to hear about your experience with Facetheory products. Feel free to reach out to us via email or engage with our live chat service on our website. Your insights help us improve and continue to offer products that cater to your skincare needs.