Facetheory Returns Policy: Your Peace of Mind Guarantee
At Facetheory, we are committed to ensuring that you experience the best results with our skincare products. We understand that finding the right skincare routine can be a journey, and we are here to support you every step of the way. Our returns policy is designed to give you peace of mind, allowing you to try our products with confidence.
Satisfaction Guaranteed
We believe in the efficacy of our products and want you to feel the same. If you are not completely satisfied with your Facetheory purchase and do not notice any visible improvement in your skin within 365 days, we offer a hassle-free exchange or refund. Simply reach out to us via email, and we will take care of the rest. You won't even need to return the product.
Important Details
While we strive to accommodate our customers, there are a few key points to keep in mind:
- One-Time Return Per Product: Our policy allows for a return or exchange of each product once within a 365-day period.
- Product Suitability: In rare cases, if our products are not suitable for your skin, we reserve the right to decline further purchases.
- Refund Limit: Refunds are capped at £75/€90/US$100/AUS$150 over any 365-day period, excluding delivery charges.
- Exclusions: Products received as free gifts with a purchase do not qualify for our return guarantee and cannot be exchanged.
How to Initiate a Return or Exchange
If you need to initiate a return or exchange, please follow these simple steps:
- Contact Us: Send an email to our customer service team, providing details of your purchase and the reason for your return or exchange request.
- Receive Confirmation: Our team will review your request and provide you with confirmation and further instructions.
- Resolution: Depending on your preference, we will process an exchange or refund promptly.
At Facetheory, your satisfaction is our priority. We are dedicated to providing you with high-quality skincare solutions that meet your needs. Should you have any questions or require further assistance, please do not hesitate to contact us.
For more information and to explore our range of products, visit our online store.