Cash refunds
If the order was placed within 6 months of the refund request, reimbursement of funds will be returned to the original payment method used for the purchase and usually takes 3-5 working days to be processed.
If you request a refund for an order which has been placed more than 6 months ago and you paid for it with a credit/debit card, PayPal or SOFORT - we are unable to refund it to the original payment method and we will ask you for alternative bank account details to process a refund via bank transfer. We do not store payment details and payment links are deleted after 180 days so for orders over 6 months we only can process a manual refund via bank transfer.It can take up to 10 working days for your bank account to reflect a refund from a bank transfer.
Store credits
As an alternative to a bank refund, we are happy to provide you with store credit in the form of a gift card, which you can use towards any future purchase. No cash refund will be possible for a store credit.
Gift cards
Orders paid using split payment (part Gift Card, part another payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.