Please contact our customer service team via help@facetheory.com or live chat and seek advice, but generally we are unable to make any changes to your order once you have pressed the ‘place order’ button, this includes the following:
- Changing the item or scent
- Delivery/billing address
- Adding items to your order
- Shipping method
- Cancelling the order if it has been shipped
Mar 19, 2025