Why Was My Order Cancelled?
In the digital age, ensuring the security of online transactions is paramount. As part of our commitment to protecting our customers, we employ advanced fraud detection systems. If your order was cancelled after a successful checkout, it is likely because it was flagged as potentially fraudulent by our payment provider.
Common Reasons for Flagging:
- Mismatched Information: The billing address provided does not match the address registered with your payment method.
- Unusual Purchase Patterns: Orders that deviate significantly from your typical purchasing behaviour may be flagged.
- Multiple Payment Attempts: Several failed payment attempts can trigger a security alert.
How to Successfully Complete Your Purchase
If your order was cancelled, we recommend the following steps to ensure a smooth transaction:
- Verify Your Details: Double-check that the billing address matches the one associated with your payment method. This includes ensuring all details are accurately entered.
- Try a Different Payment Method: If possible, use an alternative payment method. This could help bypass any issues with the initial payment provider.
- Contact Your Bank: Sometimes, banks may block transactions they deem suspicious. A quick call to your bank can resolve this.
- Reach Out to Us: If you're still experiencing issues, please get in touch with our customer service team. We are here to assist you and ensure your shopping experience is positive.
Mar 19, 2025