Shipping information
We aim to make delivery simple, transparent and reliable. Below you will find all information relating to shipping costs, delivery times, duties and taxes, and the markets we currently service.
Orders are processed on working days (Monday–Friday, excluding UK public holidays). We aim to dispatch all orders within 24–72 hours of receipt. During peak periods, dispatch times may be slightly longer; if so, updated timelines will be confirmed in your order confirmation email.
United Kingdom
| Region | Service | Delivery Time | Cost |
| England, Scotland, Wales & Northern Ireland | Royal Mail Tracked 48 | 2 – 3 working days | FREE over £35 or £3.99 |
| England, Scotland, Wales & Northern Ireland | Royal Mail Tracked 24 | Next working day | £5.99 |
| Channel Islands (Isle of Man, Jersey & Guernsey) | Royal Mail Tracked 48 | 2 – 4 working days | FREE over £35 or £3.99 |
- Order by 2pm Mon–Thu for fastest dispatch. Weekend orders ship Monday.
- Some remote areas, including parts of the Scottish Highlands and Channel Islands, may take slightly longer. Where Tracked 24 isn’t available, we’ll use Tracked 48 or an alternative service.
- We are currently unable to deliver to British Forces Post Office (BFPO) addresses due to courier limitations.
United States
| Region | Service | Shipping terms | Delivery time | Cost |
| United States | Tracked Delivery | DDP | 5-8 working days | FREE over $50 or $24 |
| Excluded locations | Alaska, Hawaii, Marshall Islands, U.S. Virgin Islands |
- Unfortunately, we are currently unable to ship to US Armed Forces addresses (APO, FPO, or DPO locations). If an order is placed using one of these addresses, we reserve the right to cancel the order and issue a full refund.
Europe
| Region | Service | Shipping terms | Delivery time | Cost |
| Europe | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Austria | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 5-8 working days | FREE over €45or €4.99 |
| Belgium | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Czechia | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-9 working days | FREE over €45 or €4.99 |
| Denmark | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Estonia | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 5-10 working days | FREE over €45 or €4.99 |
| France | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Germany | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Gibraltar | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 5-10 working days | FREE over €45 or €4.99 |
| Greece | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 5-12 working days | FREE over €45 or €4.99 |
| Iceland | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-10 working days | FREE over €45 or €4.99 |
| Ireland | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 3-6 working days | FREE over €45 or €4.99 |
| Italy | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Lativa | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-7 working days | FREE over €45 or €4.99 |
| Lithuania | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-7 working days | FREE over €45 or €4.99 |
| Luxembourg | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Monaco | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Netherlands | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Poland | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Portugal | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-9 working days | FREE over €45 or €4.99 |
| Slovakia | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-9 working days | FREE over €45 or €4.99 |
| Spain | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Sweden | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-8 working days | FREE over €45 or €4.99 |
| Malta | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 4-6 working days | FREE over €45 or €4.99 |
| Romania | Tracked Delivery | IOSS / VAT prepaid; local handling charges may apply | 5-7 working days | 55 Romanian Leu |
Facetheory ships all EU orders using the Import One-Stop Shop (IOSS) scheme, resulting in VAT being collected at checkout for eligible consignments. Commencing July 1st, the EU introduced a flat rate import fee of €3 on imported goods, and in some cases, an additional small charge may also be applied by the local customs authority or delivery carrier. These charges are set by EU authorities and/or local delivery providers, are not controlled by Facetheory ,and may vary by country. We are unable to collect or prepay these fees at checkout, and any such charges must be paid by the customer directly to the carrier before delivery. By placing an order, you acknowledge and accept that these additional charges may apply and are the responsibility of the recipient. If an order is refused or returned because duties or taxes were not paid, shipping and return fees may be deducted from your refund.
Rest of the world
| Region | Service | Shipping terms | Delivery time | Cost |
| Australia* | Tracked Delivery | DDU | 5-8 working days | FREE over $80 or $9.99 |
| Hong Kong | Tracked Delivery | DDU | 5-10 working days | FREE over $74 or $9.99 |
| Japan | Tracked Delivery | DDU | 5-10 working days | FREE over $100 or $9.99 |
| Philippines | Tracked Delivery | DDU | 21-24 working days | FREE over $74 or $9.99 |
| Singapore | Tracked Delivery | DDU | 5-14 working days | FREE over $120 or $17 |
| South Korea | Tracked Delivery | DDU | 8-12 working days | FREE over $100 or $9.99 |
| Switzerland | Tracked Delivery | DDU | 6-8 working days | FREE over 41 CHF or 4.65 CHF |
| Thailand | Tracked Delivery | DDU | 10-14 working days | FREE over $74 or $9.99 |
*Australia: We currently do not ship to Tasmania.
- DDU shipments may incur import duties, taxes or customs fees, which are set by the destination country and paid by the customer before delivery.
- Customs inspections or processing may delay international deliveries. These steps are handled by local customs authorities and are beyond our control.
- If an order is refused or returned because duties or taxes weren’t paid, shipping and return fees may be deducted from your refund.